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My season feels wrong. A daylight retake usually resolves close-call reads. The photo step's "Confidence" pill tells you how confident the read is — Mixed/Low means a retake will likely help. You can also browse all 12 seasons under Compare seasons in Settings.

How accurate is Tonebook? Photo-based results vary with lighting, camera processing, makeup, and close season boundaries. Tonebook shows confidence and the closest adjacent season when the result is close. See "How accurate is this?" inside the app for full details.

How do I cancel my subscription? iOS Settings → tap your name → Subscriptions → Tonebook → Cancel. Or open Tonebook → Settings → Manage subscription. Cancellation takes effect at the end of your billing period.

What happens to my photo? In sim mode your photo never leaves your device. Once you consent to Live AI it becomes the default, and you can switch back in Settings → Privacy. In Live AI mode the photo is sent to our edge function for analysis and is never stored by us; OpenAI may retain it up to 30 days for abuse monitoring and does not train on it. See the Privacy Policy for full details.

How do I delete my data? Settings → Delete my data. Local Tonebook data is erased immediately and server-side deletion is queued for the anonymous analysis record and PostHog person/events. If RevenueCat has a purchase email, Tonebook asks for an emailed confirmation first; otherwise erasure proceeds automatically. Apple and RevenueCat may retain transaction records they are legally required to keep.

Can I get a refund? Refunds are handled by Apple. Visit reportaproblem.apple.com within 90 days of purchase.