Support

My season feels wrong. A daylight retake usually resolves close-call reads. The photo step's "Confidence" pill tells you how confident the read is — Mixed/Low means a retake will likely help. You can also browse all 12 seasons under Compare seasons in Settings.

How accurate is Tonebook? Photo-based results vary with lighting, camera processing, makeup, and close season boundaries. Tonebook shows confidence and the closest adjacent season when the result is close. See "How accurate is this?" inside the app for full details.

How do I cancel my subscription? iOS Settings → tap your name → Subscriptions → Tonebook → Cancel. Or open Tonebook → Settings → Manage subscription. Cancellation takes effect at the end of your billing period.

What happens to my photo? In sim mode your photo never leaves your device. Once you consent to Live AI it becomes the default, and you can switch back in Settings → Privacy. In Live AI mode the photo is sent to our edge function for analysis. We do not intentionally log or save the source photo in our database or object storage. OpenAI's standard API abuse-monitoring logs may contain request content for up to 30 days, with longer retention in circumstances described in its data policy; some flagged images may be retained for manual safety review. API inputs are not used for training by default unless the API customer opts in. See the Privacy Policy for full details.

How do I delete my data? Settings → Delete all my Tonebook data. Deleting data removes Tonebook data from this device. Server records and linked analytics stay pending until verified. If this installation cannot prove the request, contact support@sparkwellstudios.com for independent verification. Apple purchases remain available. Tonebook creates an anonymous authenticated installation; no email or password is required. Apple and RevenueCat may retain transaction records they are legally required to keep.

Can I get a refund? Refunds are handled by Apple. Visit reportaproblem.apple.com within 90 days of purchase.